Delete your account

1. How to delete

• In the app: Settings > LiveSSH Cloud > Delete account. Sign in again and type the confirmation.
• On the web: sign in at account.xiu.kr with the same Google or Apple account you use in the app, open “Delete account” and type the confirmation. If your account uses Sign in with Apple, Apple asks you to confirm once more so that the link can be ended.
• If you cannot use the app or the web: write to contact@xiu.kr from your account email with the subject “Delete my account”. After verifying the account is yours we delete it within the period required by applicable law and in any case within 30 days.

2. What is deleted immediately

As soon as you confirm, the following is deleted from our server:

• your encrypted cloud vault and the hosts, snippets and SSH keys synced in it
• registered devices, push tokens and hook-token hashes
• your account, profile and sign-in methods (email or sign-in identifier)
• subscription records and the RevenueCat subscriber link (a subscription bought in a store is not cancelled by this)
• if you used Sign in with Apple, the Apple sign-in token (revoked)

Deleted data cannot be restored; copies in our encrypted backups, which exist only for disaster recovery, disappear within 7 days (Privacy Policy, section 6). The deletion applies to every XIUSoft product that uses this account. Local data on your device stays until you uninstall the app.

3. What remains and for how long

Under the Privacy Policy (section 6, section 11) only the following remains:

• Deletion record: a one-way hash of your user ID (not your email), the time and which deletion steps succeeded. It cannot identify you and is kept up to 3 years, then purged.
• Trial claim (only accounts that had the former automatic free trial): a one-way hash with a secret key (SHA-256) of your sign-in provider and the provider’s account ID, and the time the trial was claimed. The automatic free trial ended in October 2026, and this is no longer collected for new accounts. It cannot identify you and is deleted automatically 1 year after the trial was claimed, even if you deleted your account earlier.
• Besides these, server logs are deleted after 7 days (at most 8), support emails are kept up to 3 years after the request is closed, and crash reports, if you agreed to them, are held by Firebase Crashlytics for 90 days.

4. Store subscriptions are cancelled separately

Deleting your account does not cancel a subscription bought in the App Store, Google Play or Microsoft Store. Cancel it in that store first (Support, section 4, Terms of Service, section 8). A store free trial (introductory offer) is part of the store subscription, so it is cancelled in the same place.

5. Contact

For questions about deletion, write to contact@xiu.kr.